Student Support Advisor
Carmel is responsible for providing guidance, advice and support to students throughout their studies. Additionally, she liaises with students, tutors and Course Coordinators to make sure that everyone has the information they need. Carmel is available to help with any questions or problems students may have.
Academic Development Coordinator
Coral's role is to coordinate the development and quality assurance of IDI's course materials. She liaises with developers providing them with ongoing guidance and support during the development process. Coral organises new developments, ongoing reviews and ensures that all feedback is recorded, managed and actioned. Coral also works with the broader Academic Development team to ensure that all course materials are reviewed regularly, edited and maintained to a consistently high standard.
Danielle works closely with the IDI accountants and management team in the preparation of monthly accounts and she is involved in the ongoing task of business planning, budgeting and forecasting. She also reports on and analyses the company’s financial data.
Online Copywriting Intern
Danny is responsible for writing content for IDI’s blog, social media, newsletter and other marketing channels. He collaborates closely with the Marketing team to develop creative campaigns, and contributes to the overall marketing and communications strategy of the company.
Academic Development Coordinator
Elizabeth liaises with our course developers, providing them with ongoing support during the development of all course materials. This includes the restructuring of module learning paths, reviewing and editing the content of course materials, and preparing and updating supporting documents.
Ewan has responsibility for monitoring the quality of the student experience for those studying on all of the Photography, Interior Architecture and Design, and Foundation courses. This involves communicating with our tutors on a regular basis, as well as contributing to the tutor development programme and providing tutors with regular feedback. Ewan also coordinates the collation of all Interior Architecture and Design, Photography and Foundation student assessments.
Fiona has responsibility for monitoring the quality of the student experience on all the Graphic Design and Illustration Level 5 and 6 modules, as well as our Postgraduate Programme. This involves communicating regularly with our tutors and contributing to the ongoing tutor development programme and providing tutors with regular feedback. Working closely with our Student Support Advisors, Fiona coordinates all Level 5 and 6 Graphic Design and Illustration assessments and contributes to the University of Hertfordshire’s Board of Examiners.
Gail is involved heavily in the management of the companies finances as well as strategy and business planning. She also oversees the preparation and analysis of monthly and annual management information alongside financial forecasting and modelling.
Student Support Advisor
Jack makes sure that the student is having the best possible experience studying with IDI. He does this by providing support, assistance and guidance to students in need while also working closely with tutors and course coordinators.
IT Support Assistant
Jack assists with any technical queries that arise online for students and tutors. He works closely with our Web Support Coordinator on website developments and also helps with any day to day technical issues around the office.
As Technical Coordinator Jamie responds to any technical queries that arise online for students and tutors. He also resolves any day to day technical issues that occur around the office and assists in the ongoing maintenance of IDI-Study, IDI's public website and our newsletter mailing system.
Head of Academic Development
Jocelyn has overall responsibility for the development, ongoing reviews and quality of IDI’s course materials. She manages the Academic Development team and liaises with external developers and subject specialists. Jocelyn also oversees all validation events and liaises with the University of Hertfordshire’s Programme teams.
Laura is responsible for the company’s social media channels. She works within the marketing team to ensure campaigns and recruitment are supported via social media platforms, and contributes to the overall marketing and communications strategy of the company.
Graphic Design Assistant
Molly assists Omar in creating graphics for IDI's marketing campaigns as well as the companies social media channels and Creative Drum blog. She works closely with the marketing team to ensure that high visual quality is maintained throughout marketing content.
Graphic Designer & Video Coordinator
Omar is responsible for creating all original visual content for IDI's web, blog and social media channels. Bringing his passion for graphic design, photography and video into all of his work, Omar collaborates with the Marketing team to develop creative campaigns.
Rebecca is responsible for IDI's content production on the marketing website, social media, newsletter, and other marketing channels. She collaborates closely with the Marketing team to develop creative campaigns, and contributes to the overall communications and marketing strategy.
Roseanna is responsible for guiding applicants through the admissions process and provides information and advice about our courses and entry requirements. She works closely with Student Recruitment, Academic Quality teams and international affiliates to ensure all applications are assessed and processed in a timely and efficient manner.
Web Support Coordinator
As Web Support Coordinator, Stephen is responsible for liasing with all the internal teams and coordinating the technical support team to make sure developments and processes run smoothly. He also assists with resolving any day to day technical issues that occur around the office and assists in the ongoing maintenance of IDI-Study, IDI's public website and blog.
Susan provides administrative support for our students and our Academic Quality team. As the main point of contact with the Academic Administration Team at the University of Hertfordshire, Susan supports the student administration and assessment process at the University Board of Examiners. She also corresponds with our enrolled students prior to the start of their studies, providing them with information about our online Induction programme. Susan is also responsible for maintaining our student records.
Web Development Project Manager
Vitalij has overall responsibility for applications, architectural design and development. This involves our unique online learning management system and releasing for our partners. Vitalij is also responsible for liasing with external contractors that deliver design and technical website services.
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